Our service is prepaid: you top up a balance, and each email we send for you is charged from it. This policy explains how cancellations and refunds work. It forms part of our Terms & Conditions.
1. Emails already sent
Charges for emails already sent are for a service already delivered and are not refundable. You can see every charge in the Billing section of your dashboard.
2. Refund of unused balance
- You can ask for a refund of your unused balance at any time by emailing support@replyrise.in from your registered email address.
- We first pause all your campaigns, wait for the final usage count, and then refund the remaining balance.
- Payment gateway charges on the original payment (about 2.36%, including tax) and any amounts you owe us are deducted from the refund.
- Refunds are made to the original payment method, or by bank transfer if that is not possible, within 7 to 10 working days of approval.
- Free, promotional or trial credit is not refundable and has no cash value.
3. Monthly sending-domain fee
- The monthly fee for each sending domain is charged in advance and is not refundable for a month that has started.
- You can cancel a domain at any time. It stops at the end of the month already paid, and no further fees are charged.
- If you ask for a refund of your unused balance, any domain fee already charged for the current month is not refunded.
4. Cancelling or pausing campaigns
- You can ask us to pause or stop any campaign at any time. Sending usually stops within 15 minutes of us acting on your request.
- Emails sent before the pause takes effect are charged.
- There is no contract and no cancellation fee. Your remaining balance stays available for future campaigns unless you ask for a refund.
5. When we stop the service
- If we end the service for reasons other than your breach of our Terms, we refund your full unused balance without deducting gateway charges.
- If we suspend or end your account because you broke our Terms, we refund your unused balance after deducting any amounts you owe us and reasonable costs caused by the breach.
6. Failed, duplicate or incorrect payments
If you are charged twice, charged the wrong amount, or money leaves your account without credit appearing, email us with the payment reference. We refund verified duplicate or failed payments in full, usually within 7 working days.
7. Billing errors
If you believe an email was charged incorrectly, tell us within 30 days. We will check the sending records and credit your balance for any confirmed error.
8. Service delivery
This is a digital service. Nothing is shipped. After your first top-up and approval of your campaign, we register and warm up your sending domain, which takes about two weeks before sending from it begins. Results, conversations and billing are available in your dashboard at any time.
9. Chargebacks
Please contact us before raising a chargeback with your bank, so we can resolve the issue quickly. Campaigns may be paused while a chargeback is open.
10. Contact
Jay Technolabs, Ahmedabad, Gujarat, India
Email: support@replyrise.in · Monday to Saturday, 10:00 to 19:00 IST